Attention: Mr. Sean O`Leary

Dear Sir,

I had a residenial alarm system installed in my home this weekend. Your company was recommended to me by friends who also had a system installed.
A gentleman by the name of Hilton installed the alarm in my home and i wanted to send you a note on how impressive he was. In this world of diminishing customer service it was really nice to have someone who was very efficient, knowledgeable, and personable. he is a true asset to your company and any referrals that i would forward to your company i would specifically recommend that Hilton install the system.

Thank you and regards,
Louise Santos

P.S. Hilton thank you for cleaning up after you were finished greatly appreciated.