Frequently Asked Questions- What is the purpose of having a monitored Security System? What is the purpose of having a monitored Security System?With Safe-Tech Alarm Systems, your home or business is protected, 24 hours a day, 7 days a week. Imagine the peace of mind you will have knowing that when you are at home or away, your property is protected. With a residential alarm system, you, your family members and your cherished possessions are shielded from robbery. You will have full use of three panic buttons (police, medical, and fire) located on the keypad. Our systems have a silent forced alarm code feature, use this option if you are ever worried about an intruder. When an alarm is detected, you will be contacted (work, cell, pager)and the proper authorities will be notified (police or guard service). Installing an alarm system will save up to 20% off your insurance premiums! How does an alarm report to central station?By installing a CA38 jack and running a connection between it and Bell's demarcation point, the alarm will have proper line seizure. This means that if anyone was talking on the telephone, or if an intruder took the telephone off the hook, it would not matter. The alarm will send a signal and properly communicate with the monitoring station. What other devices can be monitored by my alarm?
- Medical alert for the elderly What if I have pets?Our latest design in motion sensors allows for pet movement while still providing protection. A pet immune motion sensor is specifically designed so that a pet under a certain weight will not cause an alarm. This is achieved through state of the art, dual sensor technology, located in the motion device. Pets under a certain weight do not have enough heat coming from their body to trigger the alarm. What if I accidentally trip my alarm?First and foremost remain calm, and simply enter your four digit security code. If your system still doesn't disarm, press clear and try your code again. Then get your emergency response card (that contains your account number, the monitoring stations phone number and Safe-Tech’s phone number) and call the monitoring station to advise them that you accidentally tripped your alarm. You will need to tell the monitoring station your password and account number. How long will it take to install my security system?This all depends on the size of the system and accessibility for wiring. The typical "Free Alarm" system takes half a day to install. How can my business benefit from C.C.T.V. cameras?The installation of closed circuit television cameras will save your company thousand's of dollars in loss prevention. The average retailer loses 5% of their inventory due to employee and customer theft. Statistics show that this loss can be cut in half with the addition of C.C.T.V. cameras. What happens when the alarm goes off?A trained dispatcher will call your home to verify if you have set the alarm off inadvertently by yourself and will ask for your password. If there is no answer after 5 rings or the correct password is not given, the proper authorities (Police or Guards) are immediately notified and dispatched to your premises. The monitoring station will proceed to go through the call list for the premises and try to reach a responsible party. The police or guards, once they have arrived will do a perimeter check of your premises, and look for any visible signs of forced entry. If none is found, they will leave. The alarm will reset itself after 4 minutes and the siren will stop sounding. If a break-in has occurred, the police or guards will notify the station, and report their findings to you. How do false alarms occur?
- User error (i.e.. someone taking too long to leave) What happens in the event of a power failure?The system has a back-up supply battery, housed in the control panel, for this emergency. It will recharge itself once the power returns. Can the system be set when we are in for the evening?Yes, arming your system in "STAY MODE" disarms the interior motion detector(s) for freedom of movement while keeping the perimeter armed. What is the advantage of having a monitored smoke detector?Having a monitored smoke detector at your premise ensures that the fire department will be contacted if you have a fire emergency. A good photoelectric smoke detector will detect smoke particles caused by even a slow smoldering fire. If you are not at home, and do not have a monitoring service, odds are no one will hear your smoke alarm when you have a fire condition! Therefore it is important that someone monitor this device 24 hours a day! With this service, your smoke detector is continuously monitored through a 24 hour zone, even when your alarm system is not armed! Do you pay more to have other devices monitored?You pay the same monitoring fee regardless of what other devices are being monitored! Therefore it makes a lot of sense to have other devices installed, such as carbon monoxide and smoke detectors! This way you will maximize the value of your monitoring. Do the police charge to respond to my premises?The answer is probably. Depending on which area or region you reside, the police have implemented a cost recovery program for alarm dispatches. Check with your Safe-Tech security advisor for any applicable charge in your area.
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